Prominent Agentforce Use Cases
24/7 Customer Support
Handle routine inquiries, address customer concerns, and provide round-the-clock support without human intervention.
Customer Retention
Increase customer retention with automated follow-ups with personalized messages, product suggestions, discounts, and more.
Personalization
Evaluate customer data to draw actionable insights and leverage them to offer tailored experiences to each customer.
Product Recommendations
Analyze customer shopping behavior to send personalized product recommendations and product comparisons to elevate their shopping journey.
Return and Refund
Streamline customer refund, return, and exchange request management through AI automation.
Search and Navigation
AI-powered search engines deliver context-aware results and promote seamless site navigation boosting customer satisfaction and conversions.
Demand Forecasting
Predict future trends and potential product demands using historical data and make informed decisions.
Marketing Support
Create marketing campaigns and custom content and analyze performance to gain data-driven insights and refine your marketing strategies.
Feedback Analysis
Evaluate customer feedback and identify key issues and areas of improvement to make data-driven decisions for future success.
Order Management and Tracking
Track orders in real-time, share order status, estimate delivery dates and potential delays and give updates to customers.
Inventory and Supply Chain
Address inventory-related customer queries, predict demand, and streamline supply chain to prevent stockouts and overstocking.
