Delivering Exceptional Service: Empowering Your Business with Salesforce Service Cloud!

Transform your customer service with Salesforce Service Cloud's seamless
implementation and comprehensive support.

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Salesforce Service Cloud
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Deliver Exceptional Customer Service with Salesforce Service Cloud

Envision is your trusted partner in revolutionizing customer service through the power of Salesforce Service Cloud. Our expert consultants helps businesses leverage Salesforce Service Cloud features, including Case, Incident, and Knowledge Base Management, to shorten case resolution time and boost agent productivity. Transform your customer service operations with Envision and Salesforce Service Cloud to deliver an unparalleled customer experience and increase customer satisfaction.

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Our Expertise

How Envision Can Revolutionize Your Business with Salesforce Service Cloud Services

Maximize efficiency and leverage the extensive ecosystem of Service Cloud to drive exceptional customer experiences
and business growth. Here's what we offer:

Salesforce Service Cloud Benefits
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Our services

Salesforce Service Cloud Solutions

Transition to Salesforce

If you're an experienced user seeking a more robust and flexible solution than your current sales automation system, we can help you migrate to Salesforce Service Cloud. Our approach takes into account your established habits and internal policies, enhancing them with the advanced capabilities of Salesforce Service Cloud.

New Implementation

Starting from scratch? Our Salesforce Service Cloud experts will work with you to create a tailored implementation roadmap that aligns with your business requirements. By consolidating multiple systems into Salesforce, we streamline your agents' workflows, freeing up their time for enhanced customer care.

Salesforce Re-Implementation and Recovery

If you've already implemented Salesforce but want to make it more customer service-oriented or address adoption challenges within your team, our consultants are here to assist you. We'll transform your existing Salesforce instance into a highly customizable Salesforce that your agents will love, providing them with a new and improved user experience.

Classic to Lightning Migration

If you're using the Classic version of Service Cloud, we can help you migrate to the Lightning version. Our Salesforce Service Cloud consultants will not only modernize and enhance your user experience but also identify any gaps or limitations in the Classic version and leverage Lightning's advanced features and capabilities.

Salesforce Benefits

What You Can Achieve With Salesforce Service Cloud Implementation

Successful implementation of Salesforce Service Cloud can significantly improve customer satisfaction, customer retention rates, and agent productivity.

  • 45% increase in customer retention.
  • 47% boost in agent productivity.
  • 31% decrease in case resolution time.
Why Envision

What Sets Us Apart

Experience the advantages of our unique offerings and industry expertise in delivering high-quality Salesforce services.

Elastic team setup

Elastic Team Setup

We offer both hybrid and nearshore engagement models for Salesforce Service Cloud support based on your convenience and business needs.

quality-cost-ratio

High Quality to Cost Ratio

With us, you can get significantly reduced costs for senior, seasoned experts & dedicated Teams.

cost-optimization

Cost Optimization

We offer multiple engagement models and optimized Salesforce implementation costs to deliver high ROl and enhance resource utilization.

Synchronized timezone Services

Timezone Aligned Services

With Envision as your Salesforce Service Cloud consultant, you can enjoy superior services aligned with your suitable time zones, enabling better collaboration between your in-house and remote dedicated teams.

security

Security & Compliance

We offer industry-leading security & compliance for your business to ensure IP is protected from internal & external threats.

Diverse Industrial Experience

Diverse Industries Experience

Our experts possess experience in various domains, enabling us to cater to you with the best.

Success Story

Our Clients

Learn why our clients rely on us for cutting-edge Salesforce Service Cloud services for accelerated growth and business success.

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FAQ

Frequently Asked Questions

Find answers to commonly asked questions about Salesforce Services and Solutions.

Salesforce Service Cloud, powered by Salesforce, is a comprehensive customer relationship management platform specifically designed to streamline and enhance customer service operations. It empowers customer service teams to resolve cases efficiently, automate processes, and leverage service analytics for data-driven insights. With Salesforce Service Cloud, businesses can optimize customer support operations and deliver exceptional service experiences.

The implementation timeline for Salesforce Service Cloud can vary depending on factors such as the organization's size, the technical expertise of users, and the level of customization and data migration required. Generally, Salesforce Service Cloud implementation can take anywhere from two weeks to one year. This duration allows for a specific configuration and integration process to ensure a seamless transition and successful platform adoption.

The cost of Salesforce Service Cloud licenses depends on the edition and features chosen. The license price ranges from $25 to $300 per month when billed annually. There is an option to bundle Service Cloud with Sales Cloud, and the pricing ranges from $25 to $325 per user per month (billed annually). The cost may vary depending on the number of users and any additional customization requirements.

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