William Doyle
Southco
Automating front-office processes for leading ICT provider
Technology: Salesforce
Location: USA
Technology: Salesforce
Location: USA
Increase in performance
streamlined
process
Decrease in
bounce rate
NTT Communications is a leading global provider of information and communications technology (ICT) solutions and part of the NTT Group, a top 100-ranked corporation in the Fortune Global 500. They provide a wide range of innovative global information and communications technology (ICT) solutions, including cloud, network, and security services, helping customers to work quickly, strengthen their competitiveness, enter new markets, and develop new businesses.
Envision streamlined NTT Communications front-office processes, reducing quote-to-cash lead times and providing real-time revenue visibility. The project successfully optimized order processing and established seamless data flow, improving overall operational performance.
Envision collaborated with NTT Communications' Americas affiliate to automate front-office processes, reducing quote-to-cash lead times. By eliminating manual and duplicate data entry and swivel-chair processes, the project aimed to enhance operational efficiency.
Accurate and automated reporting was essential to provide NTT with real-time visibility into its revenue cycle. With minimal manual intervention, Envision successfully implemented solutions to generate crucial reports like Accrued and Incremental revenue, replacing erroneous and time-consuming manual efforts.
The project's success hinged on establishing automated and accurate data flow between NTT Communications' legacy systems and NTT America's Salesforce instance. Integrating Informatica with Salesforce facilitated data sourcing, while ETLs implemented in Informatica validated and transformed data in the required format.
Envision successfully executed the project through a comprehensive approach, working closely with the NTT Communications Americas affiliate. The team achieved seamless data flow automated report generation by integrating Informatica with Salesforce and implementing complex Apex logic.
The team at Envision provided outstanding support in helping us launch our store online. They've been extremely flexible in the process, and I highly recommend their expertise and services.
Southco
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