William Doyle
Southco
Offering seamless communication and support to the telecom industry
Technology: Salesforce CRM
Location: USA
Technology: Salesforce CRM
Location: USA
INCREASE IN OUTBOUND CALL PRODUCTIVITY.
REDUCTION IN ADMINISTRATIVE TASKS.
RISE IN CUSTOMER ENGAGEMENT.
With a profound background in the Telecommunications industry encompassing extensive expertise in both voice and data, the inception of White Label Communications was driven by a mission to revolutionize the reseller market for VoIP solutions. Their unwavering commitment lies in delivering unmatched service quality, comprehensive training, and unparalleled support. Through their globally hosted PBX and SIP Trunk solution, they offer their partners Private Label Dial Tone, empowering the Next Generation of Service Providers (NGSP) to broaden their product offerings.
White Label Communications reached out with a requirement to integrate a versatile Dialer app. The goal was to address customer issues promptly and efficiently by recording and saving activities directly within the CRM, enabling swift access to the required solutions within the same platform.
Envision addressed the client's requirement by seamlessly integrating a Dialer app into their CRM system. This integration allows the client's team to efficiently engage with customers through incoming calls, understand their issues, and automatically save relevant data into the CRM database.
With Envision's solution, the client can effectively contact leads and nurture them throughout the customer journey. The integrated Dialer app empowers the client's team to make outbound calls, providing personalized support and guidance to potential customers.
Envision's end-to-end solution offers the client access to powerful reporting features that provide valuable insights into customer interactions. These comprehensive reports enable the client to analyze call logs, track customer responses, and identify patterns and trends in their data. Armed with this information, the client can make informed decisions on when to call back customers.
When Envision took on the challenge, we embarked on a transformative journey to empower our client’s customer support and sales endeavors. By integrating our cutting-edge Dialer app into their CRM system, we paved the way for a new level of efficiency and effectiveness. Outbound and inbound calls from cell phones and landlines became a breeze, allowing customer support executives to address issues promptly. Crucial activities and call logs were recorded and saved within the CRM.
The team at Envision provided outstanding support in helping us launch our store online. They've been extremely flexible in the process, and I highly recommend their expertise and services.
Southco
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Head Office Address
815 Brazos St STE 500, Austin,
TX 78701, USA
